Customer Service Technician

About the Role

This is a hands-on, field-based role.

This role supports homeowners by managing warranty claims, coordinating with subcontractors, and performing light finish work as needed. The ideal candidate brings technical expertise in home repairs and light construction, strong communication skills, and a passion for delivering excellent service.

Duties and Responsibilities

• Perform hands-on repairs in homes: carpentry, drywall patching, texture and paint touch-up, caulking, and minor plumbing, electrical, and/or HVAC fixes.
• Provide responsive, prompt customer service to homeowners on home maintenance matters, resolving warranty issues and coordinating repairs.
• Collaborate with subcontractors to ensure timely and high-quality service delivery.
• Perform light finish construction work and on-site assessments as needed.
• Manage warranty claims and conduct product defect analysis.
• Document warranty claims, inspections, and repairs using CRM software and Microsoft Office tools.
• Ensure compliance with construction codes, safety regulations, and quality standards.

Requirements

• High school diploma or equivalent required; associate degree or technical certification in construction technology preferred.
• Minimum 2+ years of solid experience in maintenance-related customer service, building maintenance, or the construction industry.
• Knowledge of residential construction practices, materials, scheduling, and warranty processes.
• Certification in construction inspection, quality control, or related technical areas.
• Proficiency in CRM software and Microsoft Office applications.
• Ability to perform independent on-site inspections and communicate technical information clearly.
• Bilingual proficiency is preferred to effectively communicate with our diverse homeowner community.Physical Requirements
• Frequent walking on uneven surfaces: ability to stand, kneel, bend, and climb stairs/ladders during inspections and light repairs. Lifting: ability to lift and carry up to 25 lbs frequently, 26–50 lbs occasionally, and items over 50 lbs only with assistance or mechanical aids.
• Regular use of hand tools: reaching above shoulder height and below waist. Vision and hearing sufficient for inspections, documentation, and responding to safety cues.
• Regular driving between homes and jobsites; ability to enter and exit a vehicle repeatedly. Indoor and outdoor work in varying weather; exposure to noise, dust, and typical residential construction conditions; must use required PPE. Standard weekday schedule with occasional early, late, or weekend homeowner appointments.

Compensation and Benefits

At San Joaquin Valley Homes, we value our team and offer a comprehensive salary and benefits package.

• Starting Compensation and Benefits: Salary range of $40,000 to $60,000 annually, DOE. The starting annual salary is based on experience, plus year-end bonus opportunities.
• Health Coverage: Medical, dental, and vision insurance.
• Life Insurance: Base life insurance is provided at no cost to employees.
• Supplemental Plan Options: Voluntary plans for life, accidental, hospital, long-term disability, and critical illness coverage.
• Flexible Spending Accounts: Available for healthcare and dependent care.
• Retirement Savings: 401(k) plan with employer match.
• Paid Time Off: PTO accrual program and company holidays.
• Wellness Support: Gym membership and wellness program.
• Professional Growth: Opportunities for education, training, and development.
• Employee Discounts: Discounts on new homes and products from preferred suppliers.
• Collaborative and supportive team environment.

Why Join San Joaquin Valley Homes?

At SJV Homes, we’re not just building homes, we’re building communities. As an Equal Employment Opportunity Employer, we are committed to fostering a diverse and inclusive workplace where every team member can thrive.